Client Area
Menu

Terms of Service - Muskoka Graphics

Home / Terms of Service

Muskoka Graphics provides services to clients all around the world. Muskoka Graphics has the responsibility to protect each client and provide them with the best services available. The following guidelines were designed to insure these services.

Content

All services provided by Muskoka Graphics may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any  Canadian Federal, Province or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, unlicensed software or files, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless Muskoka Graphics from any claims resulting from the use of the service which damages the subscriber or any other party.

Examples of non-acceptable content or links:

  • Pirated software
  • “Illegal MP3’s”
  • Hackers programs or archives
  • Warez Sites
  • Child Pornography

Muskoka Graphics will be the sole arbiter as to what constitutes a violation of this provision.

Unlimited Traffic/Hits & Web Space

Muskoka Graphics is pleased to offer some of our clients unlimited traffic, hits and web space. To maintain the integrity of our service the usage of account for backup or file storage is not allowed as well as the following kind of activities, traffic and usage:

  • Account usage for backup purposes
  • Sites with banners, graphics or cgi’s running from their domain being used on other domains.
  • Sites with immense graphic archives or galleries.
  • Sites offering immense download archives, such as .zip, .tar, .rar, .GZ and so on.
  • Sites running large chat room gatherings.
  • Topsites
  • IRC Scripts and Bots of any kind unless it was explicitly permitted by Muskoka Graphics management
  • Proxy scripts/anonymizers
  • Image hosting similar to Photobucket, Twitpic, Imageshack and others
  • AutoSurf/PTC/PTS/PPC sites
  • IP scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • Banner-Ad services (commercial banner ad rotation)
  • File Dump/Mirror similar to Rapidshare and others
  • Audio Streaming with more than one or two streams
  • Escrow, Bank Debentures, Bank Debenture Trading programs and sites
  • High-Yield Interest Programs (HYIP) or related sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme and such)
  • Prime Banks Programs
  • Lottery sites
  • MUDs/RPGs/PBBGs
  • Hacker focused sites/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Fraudulent Sites of any kind
  • Mailer Pro hosting sites
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Sites using more than 20% of any system resource including but not limited to CPU, RAM or Disk

If you do not qualify for unlimited traffic/hits, your account may be required to be upgraded, or Muskoka Graphics may move your site to a different server, to reduce the load on the server you are currently residing. Muskoka Graphics will be the sole arbiter as to what constitutes a violation of usage limitations. At any time Muskoka Graphics may move your site to a different server, to reduce the load on the server you are currently residing.

Chat Rooms

Muskoka Graphics does allow clients to install their own chat rooms. However, these tend to be large system hogs and may fall into the usage limitations clause. We do provide a html based cgi chatroom that runs without hindering the performance of the machine for others. You are free to run your own chat script, as long as it does not hinder server performance.

Background Processes/Programs

Muskoka Graphics may allow programs to run continually in the background, these are considered on a one to one basis and a extra charge may be incured based on system resources used and operational maintenance needed.

Cron Jobs

Muskoka Graphics™ does allow Cron Jobs to be conducted on our servers.

IRC

Muskoka Graphics™ currently does not allow IRC or IRC bots to be operated on our servers.

Multiple Connections

Multiple telnet and ftp sessions are allowed, on a single hosting account.

Idle Timeouts

Muskoka Graphics may disconnect any idle connection to the network.

Average timeouts are

FTP – 300 seconds
Telnet – 2 hours

Commercial Advertising – Email

Spamming, or the sending of unsolicited email, from a Muskoka Graphics server or using an email address that is maintained on a Muskoka Graphics machine is STRICTLY prohibited. For general reference, we consider spam any email that is sent to more than 10 people at a time that did not ask for it to be sent to them.

Muskoka Graphics will be the sole arbiter as to what constitutes a violation of this provision. Opt-In email is acceptiable, as long as Opt-Out/Removal request are fully honored. Please make an effort to limit outgoing mail on your account to no more than 200 pieces per HOUR and no more than 20 pieces per minute. Many times we have seen sites push over 1000 emails in one hit, this causes extreme server loads and prevents other people from accessing server services. Large mailings are preferred to be sent from the hours of 12AM – 8AM EST. Sites with large mailing databases, need to be placed on dedicated server or VPS platform.  We recommend services such as aWeber or MailChimp for customers with email lists over 200 and that send email to their list regularly.

Server Abuse

Any attempts to undermine or cause harm to a Muskoka Graphics Inc. server or customer of Muskoka Graphics is strictly prohibited. Muskoka Graphics will pursue legal action to the fullest extent for all abuse of the Muskoka Graphics Inc.™ Network.

Suspension/De-Activation

If any terms or conditions are failed to be followed it will result in grounds for account suspension or de-activation. Muskoka Graphics reserves the right to remove any account without prior notice. If Muskoka Graphics deactivates your account(s) for violating policy, your will forfeit your rights to a refund…and none will be given. No refunds for advance payments, on de-activated accounts. Normal policy is a warning first, and account de-activation the second offense. Serious offenses may cause immediate de-activation.

Privacy Policy

Muskoka Graphics respects the privacy of every individual who visits our Web sites, responds to our interactive advertisements or sends us e-mail. This Privacy Statement outlines the information Muskoka Graphics will collect and how we will use that information. All order forms on Muskoka Graphics utilize a Secure Socket Layer (SSL) or Secure Electronic Transaction (SET) protocol to provide “secure sessions” for our visitors. Through the “secure session,” information that you input into a Muskoka Graphics order form will be sent and will arrive privately and unaltered at a Muskoka Graphics server. This security prohibits other companies and Web users from being able to access your information.

Muskoka Graphics will not collect any personally-identifiable information about you (that is, your name, address, telephone number, or email address and in the case of recurring billing your credit card number) unless you provide it to us voluntarily.  Consequently all data is stored encrypted with bank level encryption.

The following are some examples of when Muskoka Graphics may require that you provide personally-identifiable information:

  • to complete an online order for a product or service (if you do not wish to complete an online order form, we will always provide an option for you to complete an order by calling (705) 687-7666)
  • to enter an online contest or sweepstakes
  • to request more information about new or current Muskoka Graphics products or services

If you do not want your personally-identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us . We will use reasonable efforts to delete your information from our existing files.

When you do provide us with personally-identifiable information, we may use that information in the following ways, unless stated otherwise:

  • we may store and process that information to better understand all customer needs and how we can improve our products and services for all customers
  • we may use that information to contact you with new promotions and announcements if you have previously provided your permission and if the promotions and announcements are in your interest
  • we may contact you if we have questions about your account.
  • we may send automated billing emails to provide you with invoices for subscription service payments.
  • You have the option to store your credit card on file with us in our automated billing system, as well you have the option to not store that information.  This information can be added or removed anytime from your account with us by yourself by clicking here.  Our system will notify you 15 days prior to automatic credit card processing to provide you an option to cancel or change your billing options.

Muskoka Graphics will not sell personally-identifiable information to anyone.